XTN-839C374 · HUMAN RESOURCES BUSINESS PARTNER – EMPLOYEE SUCCESS & RESOURCE MAN

Make your next big career move by applying as KMC Solutions' next HUMAN RESOURCES BUSINESS PARTNER – EMPLOYEE SUCCESS & RESOURCE MANAGEMENT!

At Spoke, we help growing companies build high-performing global teams. We recruit exceptional talent, employ them in their home country, and provide the HR, benefits, compliance, and career support they need to thrive. Our clients view their Spoke teammates as true extensions of their organization, while employees see Spoke as their long-term career home.

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a HUMAN RESOURCES BUSINESS PARTNER – EMPLOYEE SUCCESS & RESOURCE MANAGEMENT include:

Employee Engagement & Retention

• Build meaningful relationships with assigned employees.
• Conduct regular engagement and well-being check-ins.
• Identify retention risks and develop proactive action plans.
• Partner with employees to support career growth and long-term success.
• Foster a strong sense of belonging and connection to Spoke.

Employee Success & Workforce Management

• Manage a portfolio of employees deployed across client accounts.
• Serve as the primary point of contact throughout the employee lifecycle.
• Support employees through organizational or client changes.
• Help employees transition between client engagements when business needs evolve.
• Partner with leadership to maximize workforce retention and continuity.

Client Partnership

• Develop an understanding of client teams, business needs, and workforce challenges.
• Collaborate with operations leaders to ensure workforce stability.
• Balance employee experience with client success objectives.
• Escalate and resolve concerns impacting employee or client satisfaction.

Employee Relations & Performance Support

• Guide managers and employees through workplace concerns.
• Support performance management initiatives and development discussions.
• Coach leaders on employee engagement best practices.
• Facilitate constructive conversations and conflict resolution when needed.

Workforce Planning

• Monitor employee utilization, engagement, and turnover trends.
• Support workforce planning and redeployment initiatives.
• Collaborate with Talent Acquisition when employees may be suitable for new opportunities internally.

To apply, you must be an expert on the following requirements:

• Bachelor’s degree in human resources, Psychology, Business Administration, or related field.
• 5+ years of experience in HR Business Partnering, Employee Relations, Workforce Management, Customer Success, or similar functions.
• Strong employee engagement and retention experience.
• Excellent relationship management and communication skills.
• Proven ability to influence stakeholders and build trust.
• Strong problem-solving and critical-thinking abilities.

It will also be favorable if you are knowledgeable in:

• Experience within BPO, outsourcing, consulting, staffing, EOR, or professional services environments.
• Experience supporting distributed or remote teams.
• Background in talent acquisition or workforce planning.
• Experience managing client-facing employee populations.

Originally posted on Himalayas