Media Automation Specialist

Muck Rack is trusted by thousands of organizations around the world to understand how their brands show up across news, social media and AI-generated answers.

Our AI-powered platform connects the entire PR workflow in one place, helping communications teams manage media relationships, understand the conversations shaping their brands, take action and measure their impact. Combined with analyst-led Media Intelligence and advisory services, Muck Rack turns signals into insights and insights into action.

Founder-controlled and growing  profitably and sustainably, we have the freedom to build forward-thinking products, put our customers first, and offer an inclusive culture that welcomes diverse perspectives.

We’re looking for a detail-oriented, technically curious Media Automation Specialist to help configure, automate, and improve the workflows that power Muck Rack’s global media intelligence services.

In this role, you’ll help transition manual operational processes into scalable, reliable automated workflows. You’ll work across content acquisition, processing, validation, and delivery systems to ensure high-quality outputs for domestic and international clients. You’ll combine a strong operational mindset with hands-on curiosity around workflow automation, systems configuration, data quality, and AI-enabled tools.

What You’ll Do

• Help migrate manual media-services workflows into scalable, automated processes using internal tools and platforms such as n8n
• Translate client briefs, editorial requirements, and operational needs into clear workflow configurations
• Configure, maintain, and improve automations that support content acquisition, validation, tagging, summarization, and delivery
• Monitor workflow health, investigate errors, and troubleshoot data-quality or system-performance issues
• Build and maintain documentation, standard operating procedures, and client-configuration records
• Partner with Global Services, Product, Engineering, and other internal teams to ensure client requirements are accurately implemented and maintained
• Identify opportunities to reduce manual effort, improve reliability, and increase the speed and accuracy of service delivery
• Test workflow changes, validate outputs against client requirements, and support quality-control processes
• Support vendor-related processes, including service evaluation, communication, and invoice reconciliation
• Proactively use AI tools to improve productivity, accelerate delivery, and support process improvement

How Success Will Be Measured

• Manual workflows are transitioned into reliable, scalable automated processes
• Client deliverables are accurate, timely, and consistently aligned with briefs
• Workflow issues and data-quality concerns are identified and resolved quickly
• Automation reduces manual effort and improves operational efficiency
• Workflow, client-configuration, and SOP documentation remains clear and up to date
• Internal teams and vendor partners have the information they need to support smooth delivery

What Will Help You Succeed

• Experience or strong interest in workflow automation, systems configuration, process improvement, or operational tooling
• Familiarity with n8n, Make, Zapier, Power Automate, Google Apps Script, or similar workflow-automation tools
• Comfort working with APIs, webhooks, spreadsheets, structured data, or system integrations
• Strong analytical and troubleshooting skills, with close attention to detail and data quality
• Ability to turn a non-technical operational need into a clear, repeatable workflow
• Experience documenting processes, writing SOPs, or maintaining operational configurations
• Clear written and verbal communication skills with technical and non-technical stakeholders
• A proactive, collaborative approach and comfort working in a fast-paced, evolving environment
• Experience in media monitoring, media intelligence, content operations, customer onboarding, or vendor management is a plus

Interview Overview:

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 minute interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads 
• 30 minute executive interview
• 30 minute Bar Raiser

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The gross monthly salary for this role in Bulgaria is approximately 1,500 - 1,800 EUR.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever 

• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)

Transparent & Fair Compensation 

• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities

Health & Wellness

• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription

Time Off & Family Benefits

•  4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave

Learning and Development

• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development

Inclusive, Customer-First Culture

• Commitment to equity and valuing diverse perspectives
• Agile, founder-led company focused on collaboration and innovation
• Trusted by 3,000+ companies worldwide

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

#LI-Remote

Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.

Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to [email protected].