Airline Customer Support Specialist with English

Job Description

What will your responsibilities be?

• Assist airline customers via phone and chat with questions and requests related to their travel arrangements.
• Provide professional, customer-focused support and help resolve issues efficiently.
• Follow established procedures and quality standards.
• Document customer interactions and work with different systems and tools.
• Collaborate with your team to deliver an excellent customer experience.

Qualifications

What are we looking for?

• English proficiency at C1 level or higher.
• Excellent communication and problem-solving skills.
• A customer-focused attitude and attention to detail.
• Ability to work independently in a remote environment.
• Flexibility to work rotating shifts, weekends, and public holidays.
• Previous customer service experience is an advantage.
• Familiarity with airline reservation systems is an advantage, but not a requirement.

Additional Information

What do we offer?

• Fully remote work from anywhere in Bulgaria.
• Permanent employment contract.
• 21 days of paid annual leave.
• Health and life insurance.
• Food vouchers.
• Paid training and ongoing support.
• Additional bonus opportunities.
• Career development opportunities and a supportive, multicultural team.

Ready for take-off?

Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry.

Apply today and take the next step in your career

Company Description

Turn your passion for travel into a career with Sutherland!

Join our team and support customers of one of the world’s leading airlines with their travel arrangements. Work remotely from Bulgaria, develop your skills, and build a long-term career in an international environment.

Key Details About the Position

• Working hours

1. Day shifts only: 8 hours shifts scheduled between 6:00 AM and 9:00 PM, or
2. Night shifts only: Fixed night shifts, such as 6:00 PM–2:00 AM, 7:00 PM–3:00 AM, or 11:00 PM–7:00 AM.

• Work arrangement: Fully remote within Bulgaria, with occasional office visits required for specific company events or activities.
• Communication channels: Phone and chat.
• Contract type: Permanent employment contract.
• Language requirement: English – C1 level or higher.