Support Specialist
Posted 4 days ago
Who can apply
India only
Salary
Not disclosed
Level
Mid level
Full-time
Timezone
UTC +5
Review carefully
- The description mentions fees, gift cards or messaging apps — unusual for legitimate hiring.
About the role
About us:
Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.
With a G2 rating of 9.3 for support quality, our team is committed to providing best-in-class customer experiences. The ideal candidate has 3-4 years of technical support experience, strong problem-solving skills, and a customer-first approach to handling technical queries.
Note: This is a remote position, allowing you to work from the comfort of your home. You'll be joining a 24/7 support team, primarily operating within US time zones. Flexibility in your work hours, including evenings and weekends, is crucial to meet customer needs efficiently. You'll enjoy two days off each week, which may not always coincide with weekends.
What will you do?
Opportunity:
We’re looking for an experienced Support Specialist to join Hiver’s customer support team. You’ll help customers resolve technical issues and deliver exceptional support across email, chat, and calls (via Zoom or Google Meet).Key Responsibilities
Key Requirements
What are we looking for?
- A minimum of 3 years of experience in Technical customer support, with a focus on email, chat & call (Google Meet & Zoom) channels.
- Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely
- Proven track record of delivering exceptional customer service and exceeding performance targets.
- Excellent problem-solving and analytical skills.
- Ability to troubleshoot technical issues and provide solutions in a timely manner
- Experience working with SaaS products is preferred
- Strong attention to detail and excellent time management skills
- Ability to work independently and collaborate effectively with team members
- A passion for providing excellent customer service.
- An Interest in working in a fast-growing and dynamic environment.
Originally posted on Himalayas
Skills mentioned
Interested in this role?
You apply directly with the listing source. Remotavia never charges candidates.
Apply to Hiver with AI in about 30 seconds
Your resume rewritten for this job, a cover letter, the interview questions to expect and the keywords you are missing. Your first one is free.
Keyword matchCover letterInterview questions
Check your resume
See which keywords from this job your resume is missing.
Track this application
Add it to your board and get a follow-up reminder.
Draft a cover letter
An honest first draft from your resume and this job.
Prepare for interviews
Likely questions based on this job description.
About Hiver
Listing details & historyShowHide
- Employer posted
- 30 Oct 2026
- Last confirmed open
- Not yet confirmed
- Source
- Job board
- Degree
- Not mentioned
- Visa
- Not stated
- Timezone
- Not stated
- Languages
- Not stated
- Location evidence
- “Remote — India”
Details are read from the listing text. They are not a guarantee of work authorization; confirm with the employer.
History
- 3 Nov · Added to Remotavia
