Support Engineer
Posted 4 days agoConfirmed open 29 min ago
Who can apply
Malaysia only
Salary
Not disclosed
Level
Not stated
Full-time
Timezone
Not stated
Review carefully
- The description mentions fees, gift cards or messaging apps — unusual for legitimate hiring.
About the role
https://www.appzgate.com/
Working Hours
• Monday: Off
• Tuesday to Friday: 5:00 PM – 11:00 PM
• Saturday & Sunday: 9:00 AM – 11:00 PM
Work Arrangement: Work from Home (Remote)
Job Responsibilities
• Provide technical support to external customers using POS systems.
• Troubleshoot and resolve POS software, system configuration, and functional issues.
• Assist customers with POS system setup, configuration, and usage.
• Handle customer requests for new functions, features, and system enhancements.
• Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests.
• Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.
• Follow up on reported issues to ensure timely resolution.
Job Requirements
• Relevant experience in IT Support, Technical Support, or POS System Support is required.
• Experience supporting external customers or clients, rather than only providing internal IT support.
• Good troubleshooting skills and ability to understand POS software functionality.
• Experience handling system configuration, feature requests, or coordinating with developers is an advantage.
• Good communication and problem-solving skills.
• Able to work independently in a remote environment.
• Willing to work the stated evening and weekend schedule.
Skills mentioned
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About Fuku
Listing details & historyShowHide
- Employer posted
- 27 Oct 2026
- Last confirmed open
- 29 min ago
- Source
- Employer careers site
- Degree
- Not mentioned
- Visa
- Not stated
- Timezone
- Not stated
- Languages
- Not stated
- Location evidence
- “Remote (George Town, Penang, Malaysia)”
Details are read from the listing text. They are not a guarantee of work authorization; confirm with the employer.
