Service Trainer

We're Hiring | Service Trainer

Location: Home-based (EMEA)
Travel: Up to 50%

Are you passionate about technical training, engineering and helping others develop their skills? Do you have a strong technical background and the ability to turn complex information into engaging learning experiences?

We are looking for a Service Trainer to join an international Service Training Team, delivering high-quality technical training and developing innovative learning solutions across the EMEA region.

Your Mission

As a Service Trainer, you will be responsible for delivering technical service training programmes, developing training materials and continuously improving the learning experience. Working closely with engineers, subject matter experts and aftermarket teams, you will help ensure that technical knowledge is effectively shared and transferred across the organisation and its dealer network.

Your Key Responsibilities

Technical Training Delivery

• Deliver technical service training courses, both face-to-face and through online platforms and webinars.
• Plan, coordinate and manage training sessions from preparation to completion, with the support of the back office team.
• Adapt training delivery to different audiences, leveraging your language skills and technical expertise.
• Monitor training effectiveness and participant satisfaction.

Training Content Development

• Develop new technical training materials to support new product launches.
• Maintain and regularly update training documentation in line with current product specifications.
• Collaborate closely with engineers, subject matter experts and aftermarket teams to ensure technical accuracy and relevance.
• Design and develop new learning content for the e-learning platform.

Training Innovation & Continuous Improvement

• Identify and recommend innovative training methodologies, formats and tools.
• Explore multimedia solutions, gamification, online polls and other interactive learning approaches.
• Develop tests and assessments to measure learning outcomes and training effectiveness.
• Contribute to maintaining high training standards and continuously enhancing the learning experience.

Teamwork & Performance

• Contribute to the planning, budgeting and achievement of the team's KPIs.
• Represent the brand professionally and consistently.
• Foster a positive, collaborative and team-oriented environment.
• Demonstrate enthusiasm and a proactive approach when interacting with trainees and colleagues.

What We're Looking For

• Degree or qualification in Mechanics, Engineering or a related technical field (or equivalent experience).
• Strong technical knowledge, ideally in:
  • Earthmoving equipment.
  • Hydraulics.
  • Engines.
• Previous product knowledge or experience with earthmoving equipment is a strong advantage.
• Excellent training, presentation and communication skills.
• Fluent English is essential.
• Additional European languages are a strong plus.
• Strong organisational and analytical skills.
• Excellent follow-up and time-management abilities.
• Open communication style and a collaborative mindset.
• A positive attitude, passion for training and ability to engage different audiences.
• A commercial mindset is an advantage.

Working Arrangements & Travel

This is a home-based position, with a significant focus on delivering online training.

The role may require up to 50% travel across the EMEA region, including visits to training facilities and dealer locations, particularly in Germany.

Originally posted on Himalayas