Japanese Gaming Support Agent
Posted 5 days ago
Who can apply
7 countries
Salary
Not disclosed
Level
Mid level
Full-time
Timezone
UTC -1 to +0 to +1 to +8 to +9
About the role
JAPANESE/ ENGLISH GAMING SUPPORT AGENT - REMOTE
(Based in Bosnia and Herzegovina, Portugal, Poland, Morocco, Japan, Malaysia or Philippines)
As a Gaming Support Agent, your job will be to handle customer support issues for a specific assigned game studio. You will be helping players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
Requirements:
- Advanced Japanese speaker
- English speaking fluent level
- Knowledge about gaming or anything related to video games
- Owning a Nintendo Switch, PS4, PS5, Xbox One, Xbox One Series X or a modern gaming PC/laptop
- Being a fast learner, take initiative and excel at troubleshooting
- Having a dedicated quiet workspace located within your residence
- Be based in one of the following countries: Bosnia and Herzegovina, Portugal, Poland, Morocco, Japan, Malaysia or Philippines (MANDATORY)
- Experience in a Customer service environment is a plus.
Originally posted on Himalayas
Skills mentioned
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About Kulture Talent
Listing details & historyShowHide
- Employer posted
- 1 Nov 2026
- Last confirmed open
- Not yet confirmed
- Source
- Job board
- Degree
- Not mentioned
- Visa
- Not stated
- Timezone
- Not stated
- Languages
- English, Japanese
- Location evidence
- “Remote — Bosnia and Herzegovina, Japan, Malaysia, Morocco, Philippines, Poland, Portugal”
Details are read from the listing text. They are not a guarantee of work authorization; confirm with the employer.
History
- 5 Nov · Added to Remotavia
