Homeschool Global Philippines - Communications Officer

Develop and execute internal and external communications that inform, engage, and support the Homeschool Global community. The Communications Officer plays an active role in strengthening the family experience by delivering timely, relevant, and personalized communications throughout the customer journey, while supporting Admissions, Operations, and organizational priorities to achieve engagement, enrollment, and re-enrollment goals.

Key Responsibilities:

1. Campaign & Content Execution

• Support the planning and execution of communication campaigns covering events, announcements, academic programs, enrollment initiatives, and community activities.
• Develop clear, engaging, and brand-aligned content for emails, social media, newsletters, letters, presentations, and other communication channels.
• Create and produce multimedia content, including videos, reels, audiovisual presentations, and other digital materials for campaigns, events, and operational needs.
• Support the rollout of targeted campaigns and special projects as assigned, coordinating with relevant teams to ensure timely execution.

2. Family Engagement & Journey Support

• Communicate directly with prospective, enrolling, and existing families through appropriate channels to provide guidance, updates, reminders, and assistance throughout their HG journey.
• Handle personalized communications and follow-ups for families requiring dedicated support, including VIPs, high-profile families, and other specially endorsed cases.
• Proactively engage families to encourage completion of important milestones, including inquiries, orientations, applications, document submissions, payments, enrollment, and re-enrollment.
• Track family progress and communication history to ensure timely follow-ups and smooth transitions between customer journey stages.
• Coordinate with Admissions, Learn, and Operations teams to address parent concerns, clarify next steps, and facilitate appropriate endorsements or escalations.
• Ensure all family interactions uphold HG's standards for professionalism, empathy, confidentiality, and service excellence.

3. Admissions & Operational Support

• Support Admissions and Operations initiatives aimed at achieving enrollment, re-enrollment, conversion, and service delivery targets.
• Assist in monitoring application progress, enrollment records, pending requirements, and family journey statuses to identify cases requiring communication or follow-up.
• Execute targeted communication campaigns and parent nudges to address incomplete applications, pending actions, and other barriers to enrollment completion.
• Assist in communicating operational updates, process changes, requirements, deadlines, and other time-sensitive information to families and internal stakeholders.
• Support administrative, documentation, coordination, and other communications-related operational activities as assigned.
• Collaborate with relevant team supervisors and process owners to ensure communications are accurate, actionable, and aligned with established procedures.

4. Messaging Strategy & Calendar Management

• Contribute to the development and implementation of results-driven, multi-platform communication strategies aligned with HG's brand, community needs, and business objectives.
• Maintain the HG-wide calendar, ensuring complete, accurate, and timely information for proactive communication planning.
• Align communication schedules and priorities with enrollment cycles, academic milestones, organizational campaigns, and community activities.
• Identify opportunities for segmented, personalized, and timely messaging based on family profiles, customer journey stages, and operational priorities.

5. Quality, Brand Consistency & Compliance

• Maintain consistency in HG's tone, voice, visual identity, and messaging across all communication materials and channels.
• Ensure communications are accurate, parent-friendly, and aligned with approved policies, programs, and processes.
• Monitor SLA compliance for communication requests and email categories (L1, L2, L3) through internal ticketing and tracking systems.
• Maintain accurate communication records and uphold data privacy and confidentiality standards, particularly when handling sensitive family information and VIP engagements.
• Follow established approval, escalation, and quality assurance procedures for internal and external communications.

6. Performance Monitoring & Continuous Improvement

• Monitor communication performance, including email delivery and engagement, content reach, response rates, campaign effectiveness, and parent engagement.
• Track the effectiveness of communication interventions and follow-up efforts in helping families progress through enrollment and re-enrollment milestones.
• Identify recurring communication gaps, parent concerns, and process bottlenecks, recommending improvements to messaging, workflows, and customer experience.
• Support the development and refinement of systems for tracking communication requests, content submissions, family follow-ups, and campaign outcomes.
• Prepare reports and updates on assigned communication initiatives, operational support activities, and relevant performance indicators.

7. Stakeholder Collaboration & Special Assignments

• Coordinate with Admissions, Learn, Operations, Marketing, IT, and other relevant departments to ensure accurate, timely, and coordinated communication.
• Support HG-wide events, orientations, community engagements, and internal activities through communications, audiovisual production, coordination, or other assigned responsibilities.
• Participate in cross-functional projects, campaigns, and improvement initiatives requiring communications or customer engagement support.
• Provide dedicated communications support for specific teams, campaigns, family segments, or organizational priorities as assigned.
• Perform other related communications, family engagement, and operational support functions as may be assigned, in alignment with organizational needs and priorities.

What's in it for you at AnchorEd?

We believe in taking care of our team members not just at work, but also in life, family, health, and growth. Here's what you can look forward to when you join us:

Growth & Stability

• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG) from Day 1
• Semestral and Christmas breaks on top of leave credits
• Vacation Leave and Sick Leave upon regularization
• Educational support and career development opportunities aligned with your role and growth path
• Company-issued laptop upon onboarding to support your day-to-day work, plus access to a subsidized Laptop Loan Program for team members who wish to purchase or upgrade their personal preferred unit, subject to company guidelines.

Health & Wellness

• HMO coverage upon regularization
  Choose between:
• Higher individual coverage, or
• Coverage for you plus one eligible dependent
  HMO benefits also include:
• Medicine reimbursements
• Optical reimbursements
• Maternity cash assistance
• Dental care services

Family-Centered Benefits

• Up to 100% Base Tuition Fee scholarship for enrolled children of team members
• Additional scholarship discounts for siblings, nephews, and nieces
• Paid Wedding Leave
• Bereavement Leave support during difficult seasons
• Maternity and Paternity Leave in accordance with Philippine labor laws

Learning & Development

• Opportunities for further studies with tuition support for approved programs related to your career path
• Leadership and professional development programs designed to help you grow personally and professionally

More Than Just Benefits

At AnchorEd, we value meaningful work, purpose-driven education, servant leadership, and a people-first culture where growth, faith, and excellence come together.

Join a team where your contribution matters — and where you can grow both professionally and personally.

To proceed, please fill out the application form below: Career Application form

Originally posted on Himalayas