Healthcare Customer Service Advocate (Provider Enrollment)

HEALTHCARE CUSTOMER SERVICE ADVOCATE (PROVIDER ENROLLMENT)

Work Set-Up: Remote

Salary: up to Php 35,000

This is an URGENT hiring.

ABOUT THE ROLE:

We are looking for a detail-oriented and customer-focused Provider Enrollment Advocate to support the end-to-end enrollment of healthcare providers with payers. In this role, you will work closely with providers, office staff, payers, and internal teams to ensure enrollment applications are accurate, complete, and submitted on time.

This role is ideal for someone with strong healthcare BPO experience who enjoys coordination work, managing documentation, following through on pending items, and helping providers move smoothly through the enrollment process. If you are organized, proactive, and comfortable handling healthcare-related requirements in a fast-paced environment, this may be a strong fit for you.

Key Responsibilities

• Manage and monitor provider enrollment data, ensuring accuracy, completeness, and timely updates
• Coordinate with healthcare providers and office staff to ensure proper enrollment based on payer-specific requirements
• Prepare, organize, label, and maintain all enrollment forms, applications, and supporting documents
• Submit enrollment packages to payers and ensure all requirements are properly fulfilled
• Track enrollment status from initiation to completion and ensure timely resolution of pending items
• Communicate with providers and payers regarding enrollment status, requirements, and updates
• Train providers or office staff on enrollment application processes and system usage
• Ensure compliance with all federal, state, accreditation, and company policies
• Maintain strict confidentiality of all provider and patient-related information
• Follow security protocols for data handling, transmission, and storage (SFTP, encryption, TLS, PHI minimization)
• Report any suspicious activity or security concerns immediately
• Collaborate with internal teams (Sales, Support, Operations) for provider onboarding and approvals

Key Success Factors

• Strong attention to detail, organization, and accuracy
• Excellent communication and customer service skills
• Ability to manage multiple cases and deadlines efficiently
• Fast learner with strong adaptability to new systems and processes
• Proactive, self-reliant, and solution-oriented mindset
• Consistently meets productivity and quality standards
• Strong coordination and follow-through on end-to-end enrollment processes

Qualifications

• Associate degree or equivalent experience preferred
• Minimum 4 years BPO healthcare experience (voice account required)
• Experience in Provider Enrollment, Provider Services, or Credentialing strongly preferred
• Knowledge of healthcare processes including:
  • Medical & dental claims
  • Eligibility & benefits
  • ICD-9 / ICD-10 coding (basic understanding)
  • Credentialing standards
• Strong analytical, organizational, and multitasking skills
• Proficient in MS Office and web-based systems
• Must be willing to work shifting schedules (night shift, weekends, holidays if needed)
• Must be located in or near Metro Manila (preferred)
• Immediate availability required (ASAP start)

**Work Arrangement: This position is currently offered on a REMOTE work basis. However, please note that this is a performance-based role, and the company reserves the right to require employees to report onsite at any time based on business needs, performance evaluations, operational requirements. Flexibility to transition to an office-based setup when necessary is expected.

***WORK FROM HOME REQUIREMENTS***

• Requires a stable primary internet connection of at least 50Mbps,
• Reliable backup connection to ensure continuity of remote work.
• Required to provide a speed test during interview (initial)
• Ability to directly hardwire to your modem
• Required to have a quiet dedicated work area.

Why You’ll Love Working with Us:

• 🏠 Work Remotely
• 💰 Competitive Pay + 13th Month Salary
  
• 🩺Comprehensive HMO Coverage (Medical & Dental)
• 💻 Equipment Provided – Everything you need to succeed
• 🚀 Career Growth – Be part of a dynamic and supportive team that values your expertise
• ⚡ Immediate Hiring – Start ASAP and make an impact from day one

About Imagenet

Imagenet is a technology-forward healthcare operations partner with more than 25 years of experience helping healthcare payers manage critical administrative and operational processes. Founded in 2000 and headquartered in Tampa, Florida, Imagenet supports 150+ health plans through its payer clients.

Our teams help improve efficiency, accuracy, visibility, and service across complex healthcare operations, including digital mailroom, claims adjudication, contact center, member communications, and related administrative functions. By combining experienced operational teams, proven processes, and purpose-built workflow technology, Imagenet helps payers keep essential processes moving for the members, providers, and communities they serve.

Imagenet operates 10 secure facilities across the U.S. and one secure facility in Manila, Philippines.

Joining Imagenet means contributing to work that supports the healthcare operations members and providers rely on every day.