Field Service Technician (Automation and Material Handling)

About Trio Mobil

Trio Mobil is a technology company dedicated to preventing accidents and improving efficiency in industrial operations with the mission of helping every employee return home safely. As a pioneer in AI and IoT-based Industrial Safety Solutions, Trio Mobil delivers innovative technologies for real-time risk detection and proactive safety management, enabling safer and smarter workplaces.

With 1,000,000+ connected devices, we serve 20,000 customers providing turn-key solutions to multinational brands in 65 countries across 5 continents. Headquartered in the United States, Trio Mobil operates globally across Europe, MEA, and APAC, supported by branch offices, distributors, and comprehensive after-sales assistance.

Our team of 250+ professionals, including 60+ in R&D, ensures all intellectual property is developed and produced in-house, delivering innovation and reliability worldwide.

Who We Are Looking For

We are looking for a hands-on and customer-focused Field Service Technician who will play a key role in the installation, deployment, and technical support of Trio Mobil’s industrial safety technologies. This role requires strong problem-solving skills, technical competence, and the ability to work independently in the field while representing Trio Mobil with professionalism.

If you are passionate about technology, safety, and delivering exceptional customer experience, we would love to meet you.

Key Responsibilities

• Perform hands-on installation of Trio Mobil products on customers’ material handling equipment—primarily forklifts—at customer sites.

• Conduct site surveys, pilot installations, and proof-of-concept (POC) deployments.

• Actively participate in field problem-solving related to product performance, installation quality, and customer acceptance.

• Visit customers post-installation to ensure satisfaction and provide ongoing technical support.

• Own deployments; long-term site responsibility

• Coordinate shipment of products to customer sites through third-party logistics partners.

• Work closely with forklift dealers, external contractors, and customer technical teams to ensure seamless installation.

• Support rapid deployment and on-site intervention for urgent or critical issues.

• Document field activities, technical findings, and improvement feedback for internal teams.

Requirements

Minimum Qualifications

• Knowledge of electrical and electronic systems, including low voltage principles.

• Ability to read wiring schematics and perform entry-level software installations.

• High School Diploma, GED, or equivalent (technical education preferred).

• Minimum 5 years of experience in electrical work (preferred).

• Minimum 3 years of experience working with forklifts, material handling equipment, or commercial vehicle telematics solutions (preferred).

• Experience with troubleshooting, root-cause analysis, and hands-on repairs.

• Strong verbal and written communication skills.

• Industry knowledge in lift trucks or related equipment is a plus.

• Ability to work independently and manage time effectively in the field.

Travel Requirement

• Work Location: Remote

• Nationwide travel up to 85% is required.

• Must be comfortable with travel to customer sites across the country.

Benefits

• Competitive annual salary

• Comprehensive health insurance

• Dental and vision insurance

• Paid Time Off (PTO) and paid holidays

• Opportunities for professional growth and career development

• Opportunity to work with cutting-edge AI, IoT, and industrial safety technologies

• A collaborative, innovative, and supportive work environment

• A culture built on innovation, collaboration, and continuous improvement

Equality, Diversity & Inclusion

At Trio Mobil, we are committed to building a diverse, inclusive, and equitable workplace. We welcome applications from all qualified candidates regardless of race, ethnicity, nationality, gender identity, sexual orientation, disability, age, religion, or any other protected characteristic.

We believe that different perspectives drive innovation, strengthen our culture, and help us create safer and smarter workplaces for everyone.
If you require any adjustments during the recruitment process, please let us know and we will be happy to support you.