Field Officer - Sirajganj

WHO WE ARE 

Noora Health Bangladesh is part of Noora Health’s broader mission to improve health outcomes and strengthen health systems by equipping family caregivers with essential skills to care for their loved ones. 

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family. 

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 51.4 million caregivers and patients across 16,000+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). 

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization. 

ABOUT THE ROLE 

The objective of this role is to develop a constructive, interactive, continuous and adaptable knowledge-building system for the population accessing public healthcare. As a Field Officer, you will play a critical role in managing the engagement of the Care Companion Program with our partners. 

WHAT YOU WILL DO

Program Implementation and Coordination

• Oversee the implementation of the Care Companion Program (CCP) at assigned district and sub-district healthcare facilities, including District Hospitals (DHs), Upazila Health Complexes (UHCs), Maternal and Child Welfare Centres (MCWCs), and Union Health and Family Welfare Centres (UH&FWCs).
• Serve as the primary liaison with district- and sub-district-level government authorities, including Civil Surgeons, Superintendents, DDFPs, ADCCs, UH&FPOs, RMOs, MO-MCH (FPs), and Nursing Supervisors.
• Conduct regular facility visits to monitor CCP sessions, assess implementation progress, and address operational challenges in coordination with the line manager.
• Support the Program Manager in planning, executing, and monitoring CCP activities.
• Facilitate the onboarding and capacity building of CCP Trainers (Senior Staff Nurses/Nursing Supervisors).
• Participate in relevant government coordination meetings and support the scheduling of CCP sessions, ensuring the availability of necessary training materials and logistics.

Stakeholder Engagement and Partnership Development

• Establish and maintain effective relationships with government stakeholders at district, Upazila, and Union levels, including DC, CS, DDFP, UNO, UH&FPO, and UFPO offices.
• Share program progress and implementation updates with relevant stakeholders to strengthen engagement and ensure continued program support.
• Identify potential partners and like-minded organizations to explore collaboration and opportunities for program expansion.
• Support advocacy initiatives to expand the reach of CCP at the community level.

Training of Trainers (ToT) Support

• Coordinate with Upazila- and Union-level facilities to collect participant nominations and confirm attendance ahead of ToT sessions.
• Maintain accurate participant records and update the ToT tracker.
• Assist the Program Associate in organizing and facilitating ToT sessions.
• Provide on-site mentoring and coaching to CCP Trainers to strengthen their facilitation skills and ensure effective delivery of caregiver education sessions.

Monitoring, Evaluation, and Reporting

• Develop and submit monthly work plans to the line manager, prioritizing low-performing facilities and implementation needs.
• Monitor program quality, trainer performance, and caregiver education sessions through regular facility visits.
• Ensure the availability and quality of program logistics and educational collaterals, arranging replacements where necessary.
• Review quantitative and qualitative program data to identify implementation gaps, trends, and areas for improvement.
• Prepare and submit timely field visit reports, meeting minutes, and monthly progress updates.
  
  

WHO WE ARE LOOKING FOR

• Able to live and work in the assigned post full time. (Please note: Job posting will be allocated, and may be relocated at any time, according to program needs)
• The position requires heavy project-based travel to various healthcare facilities and implementation sites. Travel may be for an extended duration sometimes.
• You will be located in the district/sub district tier.
• 0 -2 years of relevant work experience with problem solving skills, a team player and an excellent communicator.
• Language criteria: Bangla & English (applicant should have fluency in the native language of the Division and candidates without above-mentioned language proficiency need not apply).
• Education: Healthcare or management background (MPH, MHA, MBA, MSW, BPT, Bachelors in nursing) preferred.
• Proficiency in MS Office/G-drive, common computer applications.
• Required to manage relations with government staff in a sensitive manner at the same time ensuring their training outcomes are met.
  
  

WHAT WE VALUE

We value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities — among many others.

We encourage people from all backgrounds to apply.