Ecommerce Operations Specialist (Senior)

Discover your 100% YOU with MicroSourcing!

Position: Ecommerce Operations Specialist
Work setup & shift: WFH, Night shift

Why join MicroSourcing? You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As an Ecommerce Operations Specialist, you will:

• Execute daily and weekly site merchandising updates in Shopify and tools such as Searchspring and Rebuy.
• Maintain collection sorting, product placement and category organization to ensure a consistent ecommerce experience.
• Support product launches and ensure products are ready for go-live.
• Execute weekly homepage updates, including banners and featured collections.
• Implement campaign launches and ensure alignment across relevant site pages.
• Conduct quality assurance of site updates across desktop and mobile.
• Set up promotions in Shopify, including discounts and promotional codes.
• QA promotional logic and troubleshoot issues to ensure accurate promotion execution.
• Align promotional setup with ecommerce and marketing calendars.
• Support product setup, tagging and merchandising attributes.
• Identify, upload and organize product imagery.
• Ensure product detail pages (PDPs) are accurate, complete and ready for customers.
• Conduct daily site QA to identify potential issues before they impact customers.
• Monitor for broken links, pricing errors, missing content and other site issues.
• Validate product launches, promotions and site changes before and after release.
• Partner with the development team to coordinate and manage site releases.
• Track and validate development tickets and ensure issues are followed through to resolution.
• Improve communication and coordination between ecommerce and development teams.
• Validate discrepancies across Shopify, reporting tools and marketing data.
• Identify and flag data anomalies and inconsistencies early.
• Work closely with the Director of Ecommerce & Digital Experience to execute weekly ecommerce priorities and maintain site accuracy, optimization and readiness.

What You Need:

Non-negotiables

• 3–5 years of experience in ecommerce, ecommerce merchandising or digital operations, ideally within an apparel or retail environment.
• Hands-on experience with Shopify.
• Strong attention to detail and commitment to maintaining high-quality ecommerce experiences.
• Highly organized and process-driven, with the ability to manage recurring operational tasks accurately and on time.
• Strong communication skills and the ability to collaborate effectively with ecommerce, marketing and development teams.
• Comfortable working in a fast-paced ecommerce environment with changing priorities and deadlines.
• Strong quality assurance and troubleshooting skills.
• Ability to take ownership of tasks and ensure updates are completed accurately and on schedule.

Preferred skills/expertise/experience

• Experience working with Searchspring, Rebuy or similar ecommerce merchandising and optimization tools.
• Previous experience supporting apparel, fashion, lifestyle or retail ecommerce brands.
• Experience managing Shopify promotions, discounts and promotional codes.
• Experience with product catalog management, product tagging and merchandising attributes.
• Experience coordinating website releases and working with development teams.
• Experience validating ecommerce, reporting and marketing data.
• Familiarity with digital merchandising, homepage management and ecommerce campaign execution.
• Experience working with ecommerce analytics or reporting platforms.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

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Originally posted on Himalayas