Customer Success Associate (PHILIPPINES Remote)

Customer Success Associate
📍 Location: Manila, Philippines
💼 Department: Client Operations Support (COPS)

Are you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced environment where attention to detail and proactive communication make all the difference? If so, we want YOU on our team!

About the Role

As a Customer Success Associate, you’ll be the primary point of contact for our clients, ensuring their needs are met with precision and care. You’ll manage case-related concerns, oversee service delivery, and maintain compliance with client-specific standards and SLAs. Your role is critical in building trust and driving client satisfaction.

Why Join Us?

• Be part of a dynamic, collaborative team that values client success.
• Enjoy a normal office environment with flexible working hours.
• Opportunity to grow your career in client operations and relationship management.

What You’ll Do

• Serve as the go-to expert for client queries and case requirements.
• Day to Day Client Interaction (Client Query Support)
• Monitor and manage cases to ensure timely delivery aligned with SLAs.
• Review documentation for accuracy and completeness.
• Provide feedback to internal teams and proactively communicate with clients about delays or updates.
• Management and ownership of the client SLA
• Case governance resulting to achieving client SLA’s
• Handle first-level client escalations and ensure smooth resolution.
• Dispatch client reports with accuracy and professionalism.

What We’re Looking For

• Education: Bachelor’s degree in business, Marketing, Commerce, or related fields.
• Experience:
  • 1–2 years in client-facing roles and experience in client management
  • Experience in client coordination, account support, operations support, or customer engagement
  • Comfortable handling multiple ongoing requests, not just one‑off tickets
  • Strong organization, follow‑up, and documentation skills
  • Clear written and verbal communication
  • Comfortable working with trackers, reports, and basic documentation
• Skills:
  • Strong communication and interpersonal skills
  • Highly organized and detail-oriented
  • Proactive, customer-focused mindset
  • Ability to take initiative and work independently

Good Backgrounds for This Role
This role is a strong fit if you’ve worked as:

• Client operations or engagement associate
• Account coordinator / account support
• Administrative or operations support with external stakeholders
• Customer support with ownership beyond ticket resolution

Important Note: The valid NBI Clearance is a required document during the interview process.

Originally posted on Himalayas