Customer Experience Assistant

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

About Enartia (part of team.blue)

Enartia comprises Papaki and Top.Host, recognised leaders in the GR domain registration and web hosting services in Greece. We operate in a fully remote setup, offering you the freedom to work from home. Our vision is to make online business simpler by empowering companies, mainly SMEs, SoHos, and freelancers, with WOW online solutions. We utilise the power of the Internet to make daily life easier and more productive for everyone through innovative, reliable, and friendly services. We provide top-quality services to our customers, and at the same time, aim to create innovation and change.

Job Overview

We are looking for a 1st Level Support Specialist who will provide customer support through tickets, phone, and chat. Consult customers on how to improve their services and forward client feedback and their concerns so that services can be improved.

Responsibilities:

• Provide technical support for Hosting, Domain, and related services through tickets/chat/phone

• Provide support for Entry Level Sales and Billing Requests

• Report bugs to Developers

• Partial infrastructure monitoring

• Issue reporting to the Infrastructure Team and Manager

• Handling cross-selling / up-selling

• Consult Customers for developing their services

• Provide customer feedback to improve products, services, and customer satisfaction.

• Among other duties, periodically shall act outside basic responsibilities to help the company’s main target as well as develop within it.

Skills & Qualification:

• Provide professional and friendly customer support.

• Accuracy and efficiency when responding to incoming customer inquiries

• Willingness to confront and resolve a wide range of customer problems, from basic to advanced complexity.

• Knowledge of Linux/Windows operating systems.

• Knowledge of hosting services and domain names.

• Expertise with Plesk, Cpanel, WHM

• Familiar with common CMS (WordPress, Joomla, etc)

• Problem-solving skills.

• Self-leadership skills and ability to take initiative.

• Cooperation skills and team spirit.

• Exceptional written and verbal communication skills in Greek and English.

• Excellent time management skills

Special working Conditions:

For this role, working hours are fully remote and working in shifts.

ESG

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.