Account Manager - Email Marketing & Klaviyo

Are you an experienced Account Manager who understands eCommerce, email marketing, and Klaviyo?

We’re looking for someone who can become a trusted partner to a portfolio of growing eCommerce and DTC brands, helping clients understand what’s working, what needs attention, and where we can find the next growth opportunity.

If you love working with clients, understand eCommerce, and know your way around email marketing, we’d love to hear from you.

What you'll be doing

• Own relationships with a portfolio of eCommerce and DTC clients

• Become the main point of contact and trusted partner for your clients

• Lead regular client calls and communicate performance, insights, and recommendations

• Understand client goals and translate them into clear priorities for the team

• Guide email, lifecycle, and retention strategy across campaigns and flows

• Work with copywriters, designers, and Klaviyo specialists to keep projects moving

• Manage campaign calendars, approvals, feedback, and deadlines

• Review deliverables for quality, accuracy, brand alignment, and strategic fit

• Monitor email performance and identify opportunities for growth

• Proactively communicate updates, manage expectations, and flag potential issues

• Make sure clients feel informed, supported, and confident in the work being delivered

What we're looking for

• 3+ years of experience in Account Management, Client Services, or a similar role

• Experience working with eCommerce or DTC brands

• Strong understanding of email marketing, lifecycle marketing, and retention

• Experience with Klaviyo

• Comfortable discussing campaign performance, strategy, and recommendations with clients

• Strong communication skills and confidence leading client calls

• Highly organized and able to manage multiple clients and priorities

• Strong attention to detail and follow-through

• Fluent English

• Self-directed, reliable, and comfortable working independently

You don't need to be the person building every email yourself. But you should understand email marketing and Klaviyo well enough to guide clients, collaborate with specialists, ask the right questions, and recognize strong work.

🌏 APAC Candidates Welcome

We’re particularly interested in candidates based in APAC locations, as well as candidates in other regions who are comfortable working Sydney, Australian hours.

The role requires full-time availability during Australian (Sydney) working hours.

Why this role?

You’ll work with eCommerce brands where email and retention genuinely matter to growth, while taking ownership of the client relationship rather than simply coordinating tasks.

If you’re an Account Manager who enjoys being the person clients trust, understands the commercial side of eCommerce, and gets excited about email and retention, we’d love to hear from you.

Apply now and tell us a little about your experience working with eCommerce brands and email marketing.