Track & Trace Operator

We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations.

Key Responsibilities:

• Track and monitor shipments from origin to destination to ensure timely delivery.

• Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.

• Identify and resolve transportation delays or issues by coordinating with stakeholders.

• Maintain accurate records of shipment statuses, delays, and resolutions in the system.

• Ensure compliance with company policies and industry regulations.

• Proactively address potential disruptions in the supply chain and escalate concerns as needed.

• Generate and analyze reports related to shipment performance and key logistics metrics.

• Assist in optimizing routing and delivery efficiency.

• Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries.

Working conditions:

• Work schedule:
  Monday - Friday: 8:00 AM - 5:00 PM EST

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

Requirements

• Strong knowledge of logistics tracking systems and software.

• Excellent problem-solving and critical-thinking abilities.

• Strong verbal and written communication skills.

• Ability to multitask and work in a fast-paced environment.

• Attention to detail and accuracy in data entry and record-keeping.

• Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software.

• Experience working with freight carriers, 3PLs, or transportation management systems (TMS).

• Knowledge of domestic and international shipping regulations.