MyOperator
Technical Support Engineer
Remote in set countriesUnited States onlyFull-time
Posted 9 days ago
Who can apply
United States only
Salary
Not disclosed
Level
Mid level
Full-time
Timezone
See description
About the role
This is a remote position.
Job Description A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments. Key responsibility Area- Working on JIRA tickets for product issues raised by clients.
- Taking API calls with clients and internal users.
- Closely working with other teams to get the issue resolved.
- Understanding new features and testing them for training purposes.
- Providing product/feature related training to internal teams
- Working on Kissflow tickets as tech support tasks.
- Working on new ideas to make existing processes more effective and efficient
Requirements
- B.Tech (IT) with proven Experience of 3-4 years
- Experience in working with JIRA
- Experience in implementing REST APIs
- Good in Excel Reports
- Basic understanding on SQL queries
- Experience in Integration of Software's
Benefits
100% Remote Working Flexible Working HoursOriginally posted on Himalayas
Skills mentioned
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About MyOperator
Listing details & historyShowHide
- Employer posted
- 16 Oct 2026
- Last confirmed open
- Not yet confirmed
- Source
- Job board
- Degree
- Not mentioned
- Visa
- Not stated
- Timezone
- Not stated
- Languages
- Not stated
- Location evidence
- “Remote — United States”
Details are read from the listing text. They are not a guarantee of work authorization; confirm with the employer.
History
- 16 Oct · Added to Remotavia
