Team Leader - Renewal

This is a remote position.

Job description:He/She needs to be aware of all the know-how of a renewal scheme. Should preferably ace in the technical aspect of subjects like renewals and subscriptions. Further, having an aptitude and flair for automation and workflow procedures is a plus. This will give a leverage to understand things from a better perspective. He/she should be outstanding in managing the team's client related tasks at the front end and the operational tasks at the back end.

• Managing the different facets of subscription and support renewals.
• Contacting clients directly to negotiate terms and conditions and render renewal contracts.
• Forecasting trends and suggestions on how those trends can enhance retention rates
• Refining renewal strategies that proactively engage a client in chopping the churn rates
• Coordination with team members across departments
• Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
• Ensuring timely payments from the existing clients of billing, renewals, upgrades
• Handling client tickets regarding to renewal purpose
• Submission of daily, monthly and quarterly reports to the reporting manager

KRA:

• Handling team’s renewals on monthly basis
• Ensuring the successful and on-time renewals for the account prior to the subscription end date
• Executing all renewal back-end work in a timely manner
• Handling monthly Team’s retention cases
• Timely submission of monthly and daily reports

Requirements

• Having 3-5 years of experience in the fields of sales, customer success, or renewals
• Having worked in the B2B SaaS industry is a huge advantage.
• Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
• Excellent negotiation skills
• Strong Team handling skills with strategic thinking.
• Ability to multitask, prioritize and manage time effectively

Benefits

100% Remote Working

Originally posted on Himalayas