Sr. Planning & Operations Associate (Employer Solutions)

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role: 

The Employer Solutions Go-To-Market Planning & Operations team plays a critical role in helping shape and execute on Lyra’s go-to-market strategy and driving revenue growth. The GTM Planning & Operations Senior Associate role will require a balance of strategic planning and operational execution to help guide the company on driving scalable growth. This role will partner with teams across the company including sales, marketing, customer success, analytics, finance, and operations to drive strategic Go-To-Market initiatives including optimizing GTM efficiency, territory planning, pipeline monitoring / tracking,, supporting expanding customer revenue, etc.

Sample projects include territory planning, market analysis and customer segmentation, optimizing sales investments with booking and quota analysis, developing analytical targets and dashboards for growth plans, and leading program management for cross-functional initiatives. This position is ideal for an individual looking for a dynamic role at a fast-growth startup transforming the mental healthcare industry.

Responsibilities

• Drive initiatives with the Go-To-Market (GTM) team, cross-functional stakeholders, and external partners to drive profitable growth through optimizing long term value and managing costs

• Serve as a key thought partner for the Sales, Customer Success and Marketing teams by providing relevant insights to drive ACV & revenue growth

• Obsess over how leading indicators are performing against forecast and why, and incorporate learnings into forward-looking booking projections

• Align with product on the roadmap, develop business cases, and set operating goals to measure launch & engagement success

• Be a key growth stakeholder for cross-functional business partners including business operations, product, finance, and clinical operations

• Optimize the GTM strategy and planning process by identifying key growth metrics, developing tools and processes to measure, and driving cross-functional alignment

• Support the development of a scalable operating model across the GTM team, including territory planning and account assignments 

• Make recommendations on strategic investments into partner/vendor solutions to drive growth goals

Qualifications

• Bachelor’s degree in economics, business, finance or other relevant/quantitative disciplines

• 4+ years experience in management consulting, corporate strategy, sales strategy, digital health, or related experiences. Healthcare experience is a plus, but not required

• Highly organized self-starter; assume ownership to drive objectives to achieve the desired outcome in a dynamic environment 

• Ability to take complex problems and summarize key insights and lead a team to drive the optimal outcomes

• Experience developing business and financial models to support business decisions

• Ability to communicate cross-functionally and with senior leaders to gain sponsorship on strategic programs and long term initiatives 

• Ability to lead a variety of stakeholders and manage multiple projects with competing priorities aligned to short and long term objectives

• Analytically and operationally minded, demonstrating sound business judgment to optimize resources and deliver maximum value

• Strong quantitative analytical skills (Excel/Google sheets required), including comfort in triaging across multiple data sources to align on the right assumptions

• Demonstrates a strong results-driven mindset and the flexibility to adapt working hours as needed to meet deadlines

• Passion for expanding access to high-quality mental health care

Preferred Qualifications

• Salesforce experience preferred

• Prior management consulting experience preferred

• Experience with B2B or B2B2C products & solutions

• Background in healthcare or benefits strategy

• Familiarity with leading sales and marketing tools and tech stack (including Salesforce, Outreach, Zoominfo, etc)

• Located on the West Coast, working PST hours

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."