Software Development Engineer in Test

About Us

Pleased.com provides customer service software (SaaS) to clients all over the world. The company has been live with paying customers for years, and is currently used by around 5 million end users each month (our clients' customers).

Our work environment is that of a fast-moving startup, not a large, slow enterprise. We value focusing on our users, taking ownership, and getting things done.

About the role

We are looking for a Senior SDET (Software Development Engineer in Test) to improve software quality across the engineering organization through automation, testing platforms, quality standards and engineering enablement. This is not a feature-testing role. The focus is on building scalable quality solutions and helping teams own quality.

Our Stack

• Programming language: Python
• DB: MySQL / Mongo DB
• DevOps: AWS / Jenkins / K8S
• Web: PlayWright

What you'll be doing

• Build and maintain test automation frameworks
• Develop reusable testing tools and libraries
• Improve test reliability and reduce flaky tests
• Manage test data and testing infrastructure
• Integrate testing into CI/CD pipelines
• Implement release quality gates
• Improve deployment confidence and testing efficiency
• Define testing strategies and best practices
• Support teams with complex testing challenges
• Review solutions from a quality and reliability perspective
• Coach engineers on testing and quality ownership
• Create standards, documentation and guidelines
• Drive adoption of quality practices across teams
• Analyze incidents and prevent regressions
• Track quality metrics and identify improvement opportunities

What you'll bring

• 5+ years of testing experience
• Strong coding skills (Python or any other programming language, but willing to write on Python)
• Experience with Playwright, Cypress, Selenium, or similar (we use Playwright)
• Experience with CI/CD pipelines
• Understanding of software architecture and distributed systems

What’s in it for you

• Pleased is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

Interview process

• Remote video screening with our Talent Acquisition Team 
• Live coding interview
• Remote video interview with Team Members (60 Mins)
• Final discussion with the hiring manager (60 mins)

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.