Senior Consultant - Clinical Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.   At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.   As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.   Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Help us redefine the speed of Clinical Trials. We are looking for experts in system implementation who are passionate about streamlining clinical trials through innovative software. This role is ideal for Life Sciences or Healthcare consultants who excel at leading high-impact digital transformations from design to rollout.    This is a remote, U.S.-based role, with a strong preference for candidates located in the Eastern or Central Time Zones. If a candidate is in close proximity to an airport and able to meet travel requirements, there is no work location requirement. Qualified U.S.-based candidates are encouraged to apply.

What You’ll Do

• Lead life science customers in the rapid installation of eTMF, CTMS, Site Connect, Study Training, Study Startup, Payments, Disclosures and OpenData Clinical solutions to support clinical trial data and content management needs at small to global Sponsors, CROs and Academic Research Centers
• Manage projects and customers during the implementation's lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
• Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality.  Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders. 
• Mentor project team and consultants in the R&D Services organization and provide leadership for project teams.
• Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.

Requirements

• 8+ years of experience working with or for organizations in life sciences or healthcare
• Direct system implementation experience either as a consultant or IT representative
• Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
• Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.
• Knowledgeable in life sciences compliance and computer systems validation requirements.
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution.
• Typical travel is 25% but can be up to 50%
• Lives or able to work in Central or Eastern time zone

Nice to Have

• Direct experience with systems such as Veeva Vault, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, NextDocs, Greenphire or Shared Investigator Portal (SIP) Documentum, SharePoint, other clinical technologies
• Consulting experience, working with a major system integrator or software vendor in services delivery management and/or systems implementation

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $80,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.   Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].