Salesforce Manager

Lead and optimize Salesforce CRM across Sales, Marketing, Customer Service, and AI-enabled automation initiatives to improve customer experience, data quality, and business efficiency.

Company Details
Cole-Parmer India is a global provider of laboratory, industrial, and scientific products and solutions. The company supports customers across research, healthcare, manufacturing, and industrial sectors with a strong focus on innovation and operational excellence.

Requirements

• 9+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles.

• Must have Salesforce Certified Administrator certification and Salesforce Certified Platform Developer I certification.

• Strong expertise in Salesforce configuration across Sales Cloud and Service Cloud; Marketing Cloud is a plus.

• Hands-on experience with Apex, Lightning Web Components (LWC), triggers, asynchronous processing, SOQL/SOSL, custom metadata, and APIs.

• Experience owning Salesforce architecture, technical design, security, performance, deployment, code quality, and production support.

• Experience implementing AI or advanced analytics capabilities within CRM platforms.

• Strong understanding of CRM data architecture, governance, data quality, APIs, middleware, and data synchronization.

• Experience leading or mentoring Salesforce developers, administrators, analysts, or platform support teams.

• Experience supporting Marketing, Sales, Customer Service, and Analytics functions.

• Strong stakeholder management and communication across technical and non-technical teams.

• Bachelor’s degree in Business, Information Systems, Data Science, Computer Science, or a related discipline; equivalent experience considered.

• Advanced Salesforce, architecture, Marketing Cloud, or AI-related certifications are preferred.

• Experience in B2B, distribution, manufacturing, or multi-ERP environments is a plus.

Responsibilities

• Own Salesforce as the enterprise CRM platform across Marketing, Sales, Customer Service, Analytics, and Technology.

• Define CRM strategy, roadmap, architecture, and backlog priorities.

• Provide technical leadership across Salesforce development, architecture, integrations, security, performance, and deployment.

• Review solution designs and oversee code quality, testing, maintainability, and Salesforce best practices.

• Guide developers and technical teams through complex Salesforce, integration, performance, and governor-limit challenges.

• Identify and manage Salesforce technical debt, legacy integrations, inefficient automation, and platform risks.

• Lead CRM data governance, validation, profiling, cleansing, UAT, and quality assurance.

• Design and optimize Salesforce workflows, automation, and business processes.

• Support integrations with ERP, PIM, SIM, eCommerce, data platforms, and AI tools.

• Evaluate and scale AI-enabled CRM capabilities including predictive insights, recommendations, and automation.

• Enable CRM data for personalization, forecasting, and intelligent customer interactions.

• Own Salesforce dashboards, reporting, analytics, and data readiness.

• Hire, coach, mentor, and develop CRM team members.

• Drive user adoption through training, documentation, enablement, and change management.

• Manage Salesforce releases, enhancements, platform health, and production issues.

• Partner with vendors, developers, architects, administrators, Data, Analytics, and Technology teams.

Job Details
Remote - India | USA Shift: 6:00 PM to 3:30 AM IST

Interview Process

• Recruiter Screening

• Salesforce Technical Assessment

• Hiring Manager Round

• Leadership & Stakeholder Round

• Final Interview

Important Note
ClanX is a recruitment partner, helping Antylia Scientific hire CRM Manager, Salesforce & AI Enablement.