Live Chat Agent

Key Responsibilities:

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

Qualifications

• A Bachelors degree from any stream if a Fresher
• Minimum HSC with a minimum of 1 year of relevant experience
• Passionate about customer care
• Good typing skill
• Fluent in written and spoken English
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Additional Information

• IT Asset provided
• 5 Days working
• Health and vision Insurance
• Annual Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Team Outings
• Education allowance (Training courses, Udemy, Coursera, etc.)
• Job Location: Remote

Originally posted on Himalayas