IT User Support Specialist
Posted 8 days ago
Who can apply
United States only
Salary
CA$55K–65K
Per year, CAD
Level
Mid level
Full-time
Timezone
See description
About the role
IT User Support Specialist for systems, software and hardware – Canada (remote)
THE COMPANY
Our client is a leading international emerging technologies company with 200+ team members. They support global technology initiatives and best-in-class security operations in over 15 countries throughout North America, Europe and Asia. They offer digitised security and asset management services and pride themselves on their excellent reputation, providing operations across multiple facets of the Blockchain, Artificial Intelligence and Digital currency sectors.
As part of their growth strategy, they are looking to bring on board a fully remote Canadian based IT User Support Specialist (systems, software and hardware) with immediate effect.
KEY RESPONSIBILITES
- To provide technical assistance and support in incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries over email/corporate messengers/phone calls and text messages from users seeking help
- Install, modify, diagnose and repair (where possible) computer hardware and software.
- Track requests and issues in the enterprise ticketing system (via Jira) and asset database redirecting problems to proper resources
- Escalating unresolved queries to the next level of support
JOB DUTIES
- 2 years and above experience in IT user support
- Advanced troubleshooting and multi-tasking skills
- Knowledge of help desk software, ticketing and issue tracking systems and remote-control software
- Good knowledge of setting up, configuring and using both Windows and Mac platforms
• Strong knowledge of API
- Good knowledge of office applications including Antivirus products, MS Office, Adobe products, e-mail clients etc.
- Strong client-facing and communication skills with strong customer service focus
REMUNERATION
CAD55, 000 to CAD65, 000 plus a whole host of benefits
NEXT STEP
Interviews via video link are being help immediately for this business-critical role so please send your resume to Dave Beckett, Operations & Talent Manager at Axiom to;
Originally posted on Himalayas
Skills mentioned
Interested in this role?
You apply directly with the listing source. Remotavia never charges candidates.
Check your resume
See which keywords from this job your resume is missing.
Track this application
Add it to your board and get a follow-up reminder.
Draft a cover letter
An honest first draft from your resume and this job.
Prepare for interviews
Likely questions based on this job description.
About Axiom Recruit
Listing details & historyShowHide
- Employer posted
- 17 Oct 2026
- Last confirmed open
- Not yet confirmed
- Source
- Job board
- Degree
- Not mentioned
- Visa
- Not stated
- Timezone
- Not stated
- Languages
- Not stated
- Location evidence
- “Remote — United States”
Details are read from the listing text. They are not a guarantee of work authorization; confirm with the employer.
History
- 17 Oct · Added to Remotavia
