Healthcare Customer Service Representative – Remote in North Carolina
Posted 9 days ago
Who can apply
United States only
Salary
$16 / hour
Per hour, USD
Level
Entry level
Full-time
Timezone
See description
About the role
This is a remote position.
Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
- Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
- Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
Requirements
- MUST RESIDE IN NORTH CAROLINA
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage range of $16 per hour plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Originally posted on Himalayas
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About Grace Mar Services Inc
Listing details & historyShowHide
- Employer posted
- 16 Oct 2026
- Last confirmed open
- Not yet confirmed
- Source
- Job board
- Degree
- Not mentioned
- Visa
- Not stated
- Timezone
- Not stated
- Languages
- Not stated
- Location evidence
- “ Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information Requirements MUST RESIDE IN NORTH CAROLINA 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Benefits Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.”
Details are read from the listing text. They are not a guarantee of work authorization; confirm with the employer.
History
- 16 Oct · Added to Remotavia
