FUTURE OPENING - Director of Communication Access

This is a future vacancy, expected hiring date in early 2027. We are inviting expressions of interest only at present.

SignWow is a Deaf-led accessibility technology company dedicated to bridging communication gaps between Deaf, Hard of Hearing, and hearing communities.

Our mission is to bridge communication gaps and expand access, inclusion, and advocacy across the United States by delivering exceptional remote and on-demand sign language interpreting and Deaf-led communication access solutions powered by modern technology.

Our vision is a future where Deaf, Hard of Hearing, and hearing individuals communicate effortlessly through inclusive sign language services, next-generation platforms, and a nationwide ecosystem that supports accessibility in workplaces, healthcare, education, government, and communities.

SignWow provides communication solutions including Video Remote Interpreting (VRI), scheduled interpreting services, accessibility technology, community training, and advocacy-driven support services.

Job Title: Director of Communication Access
Salary: The anticipated annual base salary range is dependent on experience, credentials, geographic location, and internal equity.

Benefits: This role is eligible for medical, dental, and vision coverage, paid time off, paid holidays, a 401(k), and other company-sponsored benefits.

Hours: This is a full-time, exempt position. The role may require flexibility to support urgent service requests and changing scheduling needs.
Location: This role is remote/hybrid and open to candidates located in approved U.S. states.

Closing Date: N/A

Role Overview

The Director of Communication Access is a senior leadership role responsible for overseeing the strategy, operations, quality, and scalability of SignWow’s interpreting services in the United States.

This role leads all interpreter operations supporting VRI, VRS, captioning coordination, and scheduled interpreting services, ensuring high-quality service delivery, interpreter performance excellence, and operational efficiency.

The Director will manage interpreter teams, scheduling operations, and quality assurance while collaborating with technology, customer success, and executive leadership to scale SignWow’s communication access services nationwide.

This position plays a critical role in ensuring that Deaf and Hard of Hearing users receive reliable, professional, and culturally competent interpreting services across all platforms.

Key Responsibilities

Strategic Leadership

• Develop and execute operational strategies to scale SignWow’s interpreter services nationwide
• Establish service delivery models for VRI, captioning, and interpreting.
• Align interpreter services operations with SignWow’s long-term growth and technology roadmap
• Partner with executive leadership to support expansion into new markets and sectors

Interpreter Operations Management

• Lead the overall operations of interpreter services including:
• • VRI (Video Remote Interpreting)
  • Captioning coordination
  • On-demand and scheduled interpreting services
• Ensure operational coverage to meet service demand and client requirements
• Implement efficient workflows for interpreter scheduling and booking

Interpreter Booking & Scheduling Oversight

• Oversee interpreter scheduling and booking systems to ensure optimal interpreter utilization
• Ensure timely assignment of interpreters across all service types
• Manage urgent and high-priority interpreting requests
• Develop scalable systems to support 24/7 service operations if applicable

Interpreter Quality Assurance

• Establish and maintain interpreter quality standards and evaluation frameworks
• Monitor service delivery through performance reviews, service audits, and feedback systems
• Implement quality improvement initiatives to enhance interpreting accuracy, professionalism, and cultural competence
• Ensure interpreters maintain appropriate certifications, credentials, and continuing education

Interpreter Recruitment & Workforce Development

• Lead recruitment strategies to expand SignWow’s national interpreter network
• Oversee interpreter onboarding, training, and professional development programs
• Develop retention initiatives to support interpreter engagement and career growth
• Build relationships with interpreter training programs and professional associations

Technology & Platform Integration

• Partner with product and technology teams to optimize:
• VRI and VRS platforms
• Captioning service workflows
• Interpreter scheduling and dispatch systems
• Provide operational insights to improve platform reliability, usability, and interpreter experience

Client Service & Escalation Management

• Support enterprise clients, government agencies, healthcare providers, and educational institutions
• Address complex service escalations and ensure high client satisfaction
• Ensure service delivery meets ADA accessibility standards and industry best practices

Skills & Experience Required - Essential

• 7+ years of experience in interpreting services, accessibility services, or interpreter operations
• 3+ years of leadership or management experience
• Deep understanding of ASL interpreting services and Deaf culture
• Experience managing interpreter scheduling, booking systems, or service operations
• Strong operational leadership and team management skills

Skills & Experience Required - Desirable

• RID Certification (NIC, CI/CT, CDI) or equivalent interpreting credentials
• Experience with VRS, VRI, or captioning services
• Experience in accessibility technology platforms
• Experience scaling services nationally or managing remote interpreter teams
• Knowledge of ADA accessibility requirements and communication access standards

What We Offer

• Opportunity to help scale a Deaf-led accessibility technology company
• Direct impact on improving communication access nationwide
• Work with mission-driven teams focused on inclusion and innovation
• Flexible and remote-friendly work environment
• Leadership opportunity in a rapidly evolving accessibility technology industry

Diversity and Inclusion Statement

SignWow is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

If you require adjustments to the application or interview process, please let us know — we’re keen to support you.

Originally posted on Himalayas