Executive - Customer Success

Job Description

About the job

We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations.

Responsibilities

• Summarize data in tables, charts, and graphs. Analyze and interpret sales, consumer, and market data to identify trends, opportunities, and business insights.
• Conduct in-depth data analysis and translate findings into actionable recommendations that support client business objectives.
• Set up, maintain, and refresh cyclical reports, dashboards, and analytical deliverables.
• Draft reports and presentations (category overview as well as issue-based), building compelling stories, drawing conclusions, and proposing recommendations.
• Develop and deliver high-quality presentations to effectively communicate insights, findings, and business implications to clients and internal stakeholders.
• Review data for errors, inconsistencies, and quality issues to ensure accuracy and reliability of deliverables.
• Use internal tools, methodologies, and data sources to support analysis and reporting requirements.
• Prepare initial client correspondence and support day-to-day client communication.
• Build and maintain strong client relationships by understanding business needs and providing analytical support and recommendations.
• Attend and actively participate in client meetings, presentations, and business reviews conducted virtually or in person.
• Present analytical findings and recommendations confidently, responding to client questions and providing relevant business context.
• Discuss analysis design to best answer client questions with the Client Business Partner and clients, with the support of senior team members.
• Monitor market, category, and consumer trends to provide value-added insights and support strategic decision-making.
• Collaborate with cross-functional teams and manage internal stakeholders, including the Global Report Center Team, to ensure timely and high-quality project delivery.
• Support client business reviews by preparing insightful reports, presentations, and performance summaries that demonstrate category and market performance.
• Contribute ideas for process improvements, reporting enhancements, and innovative ways of delivering insights to clients.

Qualifications

About you

• Highly motivated, self-directed, pro-active & possess a driven personality capable of working within tight deadlines or agile environment.
• Resourceful, inquisitive and excited about new technologies.
• Generates ideas for improvements, doing things differently, constructively challenge status quo
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
• Unflagging attention to detail & demonstrated commitment to the accuracy and completeness of the information.

Qualifications

• University degree in Marketing, Mathematics, Statistics or other related fields is a must, preferred Postgraduate.
• Knowledge of using advanced Excel, Powerpoint, Power BI or Tableau would be an advantage.
• Strong analytical mind and excellent numerical skills.
• Strong communication skills & visualization skills – interested in storytelling techniques.
• High level of client service skills and understanding of growth and brand strategy.
• Business acumen and good knowledge of the market dynamics.
• Comfortable working in a digital-enabled environment.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.