Deposit Operations Servicing Rep

This position supports deposit product onboarding and deposit operations servicing activities. Responsibilities include processing account origination requests, account maintenance, transaction processing, exception item handling, check processing, ACH and wire activity, and supporting fraud prevention and risk mitigation efforts. The role applies a working knowledge of the bank's products, services, systems, and operational procedures to provide accurate and timely support to both internal and external clients.

This position works directly with customers and business partners to complete routine deposit origination, servicing, and operational support activities. The role follows established procedures and guidelines while developing proficiency in deposit operations processes, systems, regulatory requirements, and customer service practices. Success in the role requires attention to detail, strong problem-solving skills, a commitment to accuracy, and a willingness to learn and apply new knowledge as responsibilities expand.

DUTIES & RESPONSIBILITIES:

• Support deposit product origination and servicing activities by accurately processing routine account requests, maintenance tasks, and operational transactions.
• Perform routine deposit operations functions, including ACH processing, wire transfers, Remote Deposit Capture (RDC), check processing, account maintenance, and related servicing activities while following established procedures and controls.
• Process routine exception items, including stop payments, non-post transactions, overdrafts, and other servicing requests, escalating complex or high-risk items as appropriate.
• Respond to customer and business partner inquiries by researching account information, providing timely updates, seeking assistance from experienced team members or leadership when needed.
• Complete account maintenance and servicing requests, including ownership and titling updates, product changes, CD renewals, fiduciary account updates, fulfillment activities, and preparation of required documentation.
• Assist with legal and regulatory servicing processes, including levies, subpoenas, garnishments, death claims, and related requests, following established procedures and guidance.
• Support fraud prevention and risk mitigation efforts by identifying unusual activity, documenting concerns, and escalating potential issues to the appropriate team members.
• Communicate professionally with customers, business partners, and internal teams while maintaining confidentiality, accuracy, and a commitment to quality service.
• Participate in training, cross-training, and team development activities to build knowledge of deposit products, operational processes, systems, and regulatory requirements.
• Contribute to team success by following established procedures, meeting service and quality expectations, supporting process improvements, and demonstrating accountability, collaboration, adaptability, and attention to detail.

• This role will interact with individual contributors within Thrivent Bank and the broader Thrivent organization and field organization, Thrivent Bank clients, and managers and/or directors within Thrivent Bank, as well as other financial institutions.   

• Communicates operational questions, service issues, and process concerns to leadership to support timely resolution.

• Shares observations and suggestions for improving processes, service delivery, and operational efficiency while performing day-to-day responsibilities.

QUALIFICATIONS & SKILLS:

 Required:

• High School diploma or equivalent

• Strong written and verbal communication, interpersonal, and customer service skills

• Strong organizational skills, attention to detail, and the ability to manage competing priorities while maintaining accuracy and quality

• Ability to learn and apply banking procedures, operational processes, systems, and regulatory requirements

• 0–2 years of related banking, financial services, operations, or customer service experience

Preferred:

• Associate degree or equivalent combination of education and work experience

• Prior banking, financial services, operations, or customer service experience

• Basic knowledge of banking products, deposit operations processes, or regulatory requirements

Pay TransparencyThrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $17.96 - $24.30 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status,genetic information, or any otherstatus protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to or call 800-847-4836 and request Human Resources.

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Originally posted on Himalayas