Customer Support Agent (Catalan, Valencian, Basque, Galician languages)
Posted 7 days ago
Who can apply
Spain only
Salary
Not disclosed
Level
Mid level
Full-time
Timezone
UTC +0 to +1
About the role
About The Happy Customers
The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.
We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.
We are hiring Catalan, Valencian, Basque, Galician-speaking Customer Support Agents based in Europe to support our client projects.
Tasks
Responsibilities
You will help customers through multiple communication channels while delivering an excellent customer experience.
Your responsibilities may include:
- Responding to customer enquiries via email, chat and phone (inbound & outbound)
• Content Annotations/Content Moderation
- Resolving customer questions professionally and efficiently
- Escalating complex issues where required
- Maintaining accurate records in customer support systems
- Following client processes and quality standards
- Contributing to customer satisfaction and continuous service improvement
Requirements
Requirements
- Based in Europe with valid work authorisation
- Native or professional proficiency in one of these languages : Catalan, Valencian, Basque, or Galician
• Good English communication skills
- 1–3 years of customer support or customer service experience preferred
- Comfortable communicating through phone, email and chat
- Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
- Ability to work independently in a remote environment
- Reliable internet connection and suitable home office setup with laptop/desktop
Benefits
Fully remote work within Europe
Opportunity to work with international companies
AI-enhanced customer support environment
Continuous learning and development
Opportunity for long-term collaboration based on project availability
We are hiring for client projects. Suitable candidates will be brought on to support projects matching their language skills and availability.
Note: Please apply only if you are fluent in one of these languages: Catalan, Valencian, Basque, or Galician
By applying, you consent to us retaining your details to match you with suitable projects. You can withdraw consent and request deletion at any time.
The Happy Customers is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, gender identity, age, ethnic or national origin, religion or belief, disability, sexual orientation, marital or family status. All hiring decisions are based on qualifications, skills and experience.
Originally posted on Himalayas
Skills mentioned
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About The Happy Customers
Listing details & historyShowHide
- Employer posted
- 18 Oct 2026
- Last confirmed open
- Not yet confirmed
- Source
- Job board
- Degree
- Not mentioned
- Visa
- Not stated
- “Your responsibilities may include: Responding to customer enquiries via email, chat and phone (inbound & outbound) • Content Annotations/Content Moderation Resolving customer questions professionally and efficiently Escalating complex issues where required Maintaining accurate records in customer support systems Following client processes and quality standards Contributing to customer satisfaction and continuous service improvement Requirements Requirements Based in Europe with valid work authorisation Native or professional proficiency in one of these languages : Catalan, Valencian, Basque, or Galician • Good English communication skills 1–3 years of customer support or customer service experience preferred Comfortable communicating through phone, email and chat Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage Ability to work independently in a remote environment Reliable internet connection and suitable home office setup with laptop/desktop Benefits Fully remote work within Europe Opportunity to work with international companies AI-enhanced customer support environment Continuous learning and development Opportunity for long-term collaboration based on project availability We are hiring for client projects.”
- Timezone
- You can withdraw consent and request deletion at any time.
- Languages
- Not stated
- Location evidence
- “Remote — Spain”
Details are read from the listing text. They are not a guarantee of work authorization; confirm with the employer.
History
- 18 Oct · Added to Remotavia
