Customer Success Specialist

Our Story

4DMedical is a global medical technology company aiming to change the outcomes for patients with lung disease by revolutionizing respiratory imaging and ventilation analysis.

We are listed on the Australian Stock Exchange and we are currently in a high-growth stage of the business.

Our vision is a world in which people with lung disease have better health outcomes.

4DMedical is committed to helping Veterans dealing with deployment-related respiratory diseases and toxic exposures.

The Customer Success Specialist will be the face of 4DMedical for our U.S. based customers. This role combines first-line customer support and ticket triage, ownership of U.S. portal configuration and install verification, and end-user portal training and onboarding. This is a fantastic opportunity for someone from a CT / radiology clinical background who wants to move into a salaried, remote customer-facing role.

Responsibilities/Duties

• Run portal training and onboarding for clinical end users (pulmonologists, radiologists, CT technologists, nurse navigators, program coordinators).
• Support workflow adoption and operational best practices during early adoption phase of customer journey
• Serve as day-to-day contact for an assigned portfolio of U.S. accounts; field clinical questions (protocols, screening eligibility, report workflow) and surface recurring issues for product fixes
• Configure 4DMedical algorithms, workflows, and reporting settings to align with customer clinical and operational requirements
• Share customer feedback and operational insights to improve internal processes

Experience Required

• Hands-on clinical CT / radiology experience in a U.S. hospital or imaging center (chest CT, pulmonary imaging or lung cancer screening strongly preferred)
• Direct exposure to PACS / RIS, DICOM routing / auto-send configuration and hospital imaging IT workflows from the clinical side
• Formal clinical imaging training (radiologic technology program or equivalent) with hands-on CT experience

Desirable Experience

• ARRT (R)(CT) or state-equivalent radiologic technologist credential
• Customer-facing applications, in-service / training, vendor support or SaaS / healthcare-IT technical support experience (Tier 1–2); familiarity with Salesforce or a ticketing system
• Bachelor's degree; imaging-informatics exposure (CIIP-type knowledge); Salesforce / Jira / Confluence familiarity

Additional Information:

Flexible working hours

Opportunity to work from home

Full Health Dental and Vision insurance

4DMedical provides an inclusive work environment and embraces the diverse talent of its people.

Successful candidates will be required to undergo background checks and credentialing. As well as provide documentation eg I-9 verification.

How to Apply

Please submit a current CV and a Cover Letter (Mandatory) which details your alignment with the requirements of the role. Applications that do not have a Cover Letter will not be considered.

4DMedical provides an inclusive work environment and embraces the diverse talent of its people.

For more company information visit our website: www.4dmedical.com

Should you have any queries regarding the position please contact

Originally posted on Himalayas