Customer Success Lead

This is a remote position.

Onboard new customers to HealthArc by guiding them through initial configuration and providing training and best practices

• Grow HealthArc accounts by helping customers to increase utilization. Be the first point of contact for customer issues
• Recruit nurses/care coordinators and kick off client onboarding and maintain relationships with Health Providers
• Focus on essential customer activities, including sales forecasting, account renewal, and upsell/growth
• Resolve any issues and questions raised by program administrators
• Enable program administrators to provide effective support to their patients/participants
• Manage device support for program administrators and participants/patients
• Report customer feedback and issues to help development teams to improve the product.
• Work with sales admin, customer support, and finance teams to resolve order, technical, and billing issues

Requirements

Bachelors Degree or higher in business or related technical field

• 2+ years previous experience in customer success/account management or similar role
• Willingness and ability to learn both the technical and medical aspects of HealthArc offering to develop a strong knowledge and position yourself as an expert
• Desire to work hard and collaborate cross-functionally within a diverse, start-up environment
• 80% overlap with US timezone working hours. Background in healthcare would be a huge plus.
• Analytical skills. Technically savvy, but not too technical. Comfortable speaking in Zoom video meetings

Benefits

1. Health and Wellness Benefits

• Medical Insurance
• Accidental Insurance
• Annual Health Checkups

2. Financial Compensation

• Competitive salary
• Performance-based annual bonuses

3. Work-Life Balance

• Flexible working hours and remote work options.
• Paid time off

4. Company Culture and Perks

• Positive work environment and inclusive culture
• Employee recognition programs
• Annual Company events/Off sites

Originally posted on Himalayas