Customer Success Agent

This is a remote position.

Would you like to become a part of the MarbillCare family?MarbillCare is a dynamic and innovative company committed to delivering exceptional Customer Service to our clients. We take pride in our dedication to quality, innovation and customer satisfaction. Our Customer Support agents are the first point of contact for our valued users, assisting them with all kinds of queries, providing a first-time resolution, using internal tools and focusing on giving the best service.

• Online troubleshooting technical issues relating to customers, payments and products, guiding them through solutions, and escalating problems as needed.
• Provide support to customers, demonstrating empathy, patience and an understanding of their needs.
• Respond to customer inquiries by phone, e-mail and Live Chat and provide accurate information regarding our services.
• Document customer interactions, issues, and resolutions in our CRM system.
• Maintain a positive and professional attitude while handling challenging situations.
• Strive to achieve and exceed individual and team performance metrics, ensuring high levels of quality.

Requirements

• We are seeking customer-service minded agents that are fluent in English.
• Other languages such as Spanish, Italian, German, Arabic, Russian, French, Portuguese or Polish will be considered as an advantage.
• High school diploma or equivalent.
• Proven experience in customer support or similar role.
• Goal-driven with strong problem-solving skills, with the ability to think critically under pressure.
• Familiarity with CRM software and ticketing systems.
• Ability to work independently and collaboratively within a team.

Benefits

• This position is 100% remote
• Type of contract: freelance
• We offer different types of working hours, you can choose between full-time, part-time and 32 hours.
• Fun and supportive work environment
• An informal tone and flat organization
• High-paced environment, where you can quickly go from idea to action

How to Apply: ​Please, send your resume and cover letter to us. We would love to know more about you! Highlight your relevant experience, your passion for customer support and why you believe you would be valuable to our team.

Originally posted on Himalayas