Customer Solutions Manager (Technical)

Description

Altair is a leading provider of cellular IoT chipsets and solutions, enabling connected devices across industries such as automotive, industrial, healthcare, smart metering, asset tracking, and consumer electronics. Our technology powers reliable, low-power connectivity for millions of devices worldwide.

At Altair, the people are the heart of our company. We're a team of engineers, builders, and problem-solvers who take ownership from day one. You'll work closely with experienced teammates, contribute to real decisions, and see your impact from concept through delivery. We maintain a flat organization where ideas flow freely between engineers and leadership, and experienced team members actively mentor newer colleagues.

What you will be doing

As a trusted technical advisor and strategic partner, you will help customers get maximum value from Altair's platform across cellular and embedded applications. You'll bridge the gap between customers' technical teams and Altair's product, engineering, and sales organizations, supporting them throughout the full engagement lifecycle, from pre-sales through adoption and expansion.

Responsibilities

• Support pre-sales activities by engaging with prospective customers, understanding their technical requirements, and positioning Altair's solutions to address their needs.
• Lead and support customer technical evaluations, including proof-of-concept engagements, benchmarking, hands-on solution validation, workshops, and technical demos.
• Own the technical relationship with assigned customers throughout the full lifecycle, from initial engagement and evaluation through post-sale adoption and expansion.
• Partner with customers to understand their engineering, integration, and connectivity challenges, and translate them into actionable solution.
• Lead onboarding, technical enablement, and solution design sessions with customer engineering teams. Collaborate closely with Sales, Product, and R&D to advocate for customer needs and influence product direction.
• Identify expansion opportunities and support renewals by demonstrating measurable business impact. Troubleshoot complex technical issues and coordinate with internal experts to resolve them.

Requirements

• 5+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Engineer, or Pre-Sales/Post-Sales Engineering. A strong technical background, ideally in cellular technologies (4G/5G, NB-IoT, LTE-M), embedded systems, or related domains.
• Engineering or scientific degree (Electrical Engineering, Computer Engineering, Computer Science, Communications, or related).
• Proven ability to manage complex customer relationships and drive technical outcomes.
• Excellent communication skills in English (additional Eastern European languages a plus).
• Comfort working across time zones with global teams.
• Self-starter mindset suited to a remote, distributed environment.

Nice to Have

• Hands-on experience with embedded development tools, firmware, or cellular protocol stacks.
• Familiarity with IoT device certification, module integration, or carrier approval processes.
• Background in industries such as IoT, automotive, industrial automation, telecommunications, or consumer electronics.

What We Offer

A remote-first role with flexibility and autonomy. The chance to work on technically challenging problems with leading global customers. A collaborative, international team. Competitive compensation and benefits aligned with your local market.

Originally posted on Himalayas