Customer Service and Social Media Specialist

This is a remote position.

Ready to thrive in a dynamic, fast-paced environment as our Remote Customer Service and Social Media Specialist? Want to fully grow your career while doing work that positively impacts people across the globe? Don't wait, apply today and become part of our brilliant remote team based in the Philippines! As the friendly voice of our brand, you'll be the first point of contact for our customers, answering queries via email, chat, and phone. You'll provide guidance, build relationships, and create a vibrant customer experience. On top of that, you'll get to unleash your creativity and social media prowess by curating engaging posts and fostering an active online community on our social media channels. This position is fully remote, giving you the freedom to work from the comfort of your home. While our brilliant and dedicated team is predominantly based in the Philippines, we highly encourage applicants from all around the Philippines to join us. However, we recognize talent and potential from all corners of the globe, and candidates from other locations are definitely welcome to apply. This role is perfect for self-motivated individuals with a passion for customer service and social media. You'll need strong communication skills, proficiency in computer usage, the ability to deliver top-quality work independently, and a stable internet connection. If this sounds like you, then join us in our mission to deliver the best customer experience possible!

Responsibilities

• Be the go-to person for our customers, offering email, chat, and phone support
• Respond to customer queries swiftly and effectively, resolving any issues that arise
• Spot unsatisfied customers proactively and take the initiative to address their concerns
• Curate and write engaging social media and blog posts
• Regularly update our brand's social media channels, fostering interaction with our followers

How to Apply

• Fill in the form and upload your resume.
• Complete and submit the assessment (Applications without a completed assessment will not be considered).
• We will reach out to you to schedule a video call interview.

We are excited to review your application and look forward to meeting you soon!

Requirements

• Relevant experience in roles such as Virtual Assistant, Customer Service, or Social Media Management
• Excellent written and spoken English skills
• Strong experience in customer service, including phone, chat, and email support
• Expertise in managing social media accounts and crafting engaging content
• Proficiency in word-processing software, spreadsheets, and online calendars
• Exceptional communication and interpersonal skills
• Superior time management and organizational skills
• Stable, high-speed internet connection
• Full-time availability, with the ability to work between 3 PM - 12 AM Eastern Time Zone.

Benefits

• Competitive salary
• Permanently remote work from home
• Paid holidays and sick days
• Performance bonuses and more
• Remote working team located in the Philippines

Originally posted on Himalayas