Customer Service & Operations Coordinator for a Curtain and Blinds Distributor i

Category: Manufacturing Industry

Location: Wangara Western Australia Australia


Administrative Support

• Manage calendars, appointments, and scheduling.
  
• Organise and coordinate Deliveries, Installations, and Service call-outs
  
• Prepare reports and administrative documents.
  
• Handle internal and external requests and enquiries.
  
• Enter and manage sales orders accurately and efficiently.
  
• Assist with preparing and sending customer quotations.
  
• Follow up quotations and provide additional information when required.
  
• Create and process purchase orders.
  
• Coordinate with Warehouse Team to ensure timely delivery of goods and services.
  
• Generate and process customer invoices.
  

Order Processing & Administration

• Confirm receipt of customer orders.
  
• Request any additional information required to process orders.
  
• Enter customer orders into Tall Emu accurately and efficiently.
  
• Assign orders to the appropriate team members.
  
• Release orders into production.
  
• Update notes, order statuses, and customer information within company systems.
  
• Monitor order progress through production.
  
• Ensure orders are processed accurately and within required timeframes.
  
• Liaise with internal teams regarding order status, production schedules, and customer requirements.
  
• Maintain accurate order records and documentation.
  

Customer Service

• Respond promptly to customer enquiries via phone, email, and website.
  
• Provide customer updates and follow-ups.
  
• Handle customer complaints professionally.
  
• Manage warranty claims.
  
• Process returns and replacements.
  
• Maintain a high level of customer satisfaction and professionalism.
  

Communication

• Manage multiple email inboxes, including Orders and General Enquiries
  
• Liaise with customers, suppliers, installers, and internal team members.
  
• Forward enquiries to the appropriate department when required.
  

Scheduling & Coordination

• Schedule deliveries, installations, and service appointments.
  
• Coordinate schedules with internal operations teams.
  
• Confirm appointments and bookings with customers.
  
• Work closely with production and installation teams to ensure deadlines are met.
  
• Assist in coordinating production runs and workflow planning.
  

Sales Support

• Answer customer sales enquiries.
  
• Assist customers with product information and technical questions.
  
• Manage website enquiry and quote request submissions.
  
• Prepare and process quotations.
  
• Follow up customer leads.
  
• Forward specialised enquiries to the relevant sales team member.
  

Purchasing & Supplier Management

• Order materials and supplies including:
  
• Sand and cement products
  
• Mapei products
  
• Cement Australia products
  
• Packaging materials
  
• Office supplies
  
• Production consumables
  
• Coordinate supplier deliveries.
  
• Monitor stock levels and reorder supplies when required.
  

Data Management

• Maintain accurate records and databases.
  
• Organise company documents using cloud-based systems.
  
• Update product codes, pricing, and system information.
  
• Maintain CRM and customer databases.
  
• Ensure data accuracy across all business systems.
  

Customer Relationship Management (CRM)

• Update and maintain CRM systems.
  
• Record customer interactions and notes.
  
• Assist in managing ongoing customer relationships and communications.
  

Research & Reporting

• Conduct online research as required.
  
• Gather and summarise information for reports.
  
• Generate operational, sales, and production reports.
  
• Provide administrative support for business improvement initiatives.
  

Details

Originally posted on Himalayas