CT Out of Hours Emergency Assist Consultant

About Corporate Traveller

At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level.

About the role

When travel plans change unexpectedly, flights are disrupted, or urgent assistance is needed outside of normal business hours, our Emergency Assist team steps in. We're looking for a customer-focused Emergency Assist Travel Consultant who thrives in a fast-paced environment and enjoys solving problems, supporting travellers, and delivering exceptional service when it matters most.

This is an exciting opportunity to join a highly collaborative team where no two shifts are the same. You'll work with corporate travellers, helping them navigate travel disruptions and providing expert support across a variety of travel scenarios. As one of the first points of contact for customers, you'll play a vital role in delivering a world-class service experience

As an Emergency Assist Travel Consultant, you'll:

• Provide outstanding customer service and travel support in an after-hours environment
• Manage urgent travel requests, itinerary changes and disruptions
• Build strong relationships with customers, travellers and internal teams
• Utilise your travel expertise to identify solutions quickly and effectively
• Maintain high service standards while meeting operational targets and KPIs
• Advocate customer-first solutions while supporting preferred supplier strategies
• Collaborate with colleagues to ensure seamless support for travellers around the globe

About you

We're keen to hear from travel professionals who are passionate about customer service and enjoy finding solutions in challenging situations.

You'll likely have:

• A minimum of 2 years' experience as a Travel Consultant
• Experience using Amadeus GDS or similar
• Strong travel industry and fares knowledge
• Excellent communication and relationship-building skills
• A proactive, solutions-focused approach
• The ability to multitask and remain calm under pressure
• Strong attention to detail and a commitment to delivering exceptional service
• A genuine team-player mindset and willingness to support colleagues and customers alike

Shift Pattern

16.25 hours per week

• 1 Weekend Shift: 08:30 - 20:30
• 1 Weekday Shift: 17:00 - 22:30
• Bank Holidays: As rostered

The weekend shift operates on a rotating basis:

• Work Saturday one weekend
• Work Sunday the following weekend

Your weekday evening shift will rotate across the week to support operational requirements.

What's in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & Social Perks: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .

Salary: 17250

Originally posted on Himalayas