CRM (Zoho) Specialist - PERMANENT Work from home - AU Morning shift

This is a remote position.

JOB TITLE: CRM (Zoho) Specialist/Analyst

SHIFT: FULL TIME; 40 hours a week

RATE: 50k per month

Job Summary

We are seeking a highly skilledZoho One Specialist / Administratorto manage, optimize, and scale ourZoho One ecosystem, with Zoho CRM as the core system. This role is responsible for system administration,CRM hygiene, automation using Deluge, cross-app integrations, and ensuring data consistency across all Zoho applications.

The ideal candidate has hands-on experience managing multipleZoho One apps, building end-to-end workflows, and maintaining clean, reliable data across the entire platform.

Key Responsibilities

Zoho One Platform Ownership

• Serve as the primary owner and administrator of theZoho One environment
• Manage users, roles, permissions, and access across all Zoho One applications
• Ensure proper configuration, security, and scalability of the Zoho One ecosystem
• Act as the go-to subject matter expert for all Zoho-related systems

Zoho CRM Administration

• Administer and customize Zoho CRM modules (Leads, Contacts, Accounts, Deals, custom modules, etc.)
• Create and manage custom fields, layouts, workflows, blueprints, and validation rules
• Align CRM architecture with sales, marketing, and operations processes
• Ensure CRM configurations follow Zoho and industry best practices

CRM Hygiene & Data Governance

• Own and enforceCRM hygiene standardsacross Zoho CRM and connected Zoho apps
• Ensure data accuracy, completeness, consistency, and proper field usage
• Design validation rules and mandatory fields to prevent poor data entry
• Identify, merge, and resolve duplicate or outdated records
• Monitor and correct data sync issues between Zoho CRM and other Zoho One apps
• Establish and document data governance rules, naming conventions, and data standards
• Conduct regular CRM audits and ongoing data clean-up activities

Automation & Deluge Development

·Build end-to-end automations across Zoho One using:

oWorkflows

oBlueprints

oSchedules

oCustom functions

·Write and maintainDeluge scriptsfor:

oData validation and enrichment

oCross-app automation

oAPI-based integrations

oCustom business logic

·Optimize automations for performance, reliability, and scalability

Zoho One App Integrations

·Design and maintain integrations betweenZoho CRMand other Zoho One apps, including but not limited to:

oZoho Books

oZoho Desk

oZoho Campaigns

oZoho Forms

oZoho Sign

oZoho Analytics

oZoho Flow

oZoho People (if applicable)

·Ensure seamless data flow and lifecycle management across apps

·Troubleshoot sync issues, automation failures, and data mismatches

External Integrations & APIs

• Integrate Zoho One with third-party tools (payment gateways, telephony, marketing platforms, document tools, etc.)
• Work with REST APIs, webhooks, OAuth authentication, and JSON payloads
• Use Zoho Flow and/or custom API integrations where appropriate
• Monitor and maintain integration reliability and data integrity

Reporting, Analytics & Insights

• Build dashboards and reports in Zoho CRM and Zoho Analytics
• Ensure reports are based on clean, accurate, and well-governed data
• Support leadership with operational, sales, and performance insights

Support, Adoption & Continuous Improvement

• Provide ongoing support and troubleshooting for Zoho One users
• Partner with stakeholders to gather requirements and translate them into system solutions
• Drive Zoho One adoption through best practices, documentation, and user guidance
• Proactively recommend improvements to workflows, automations, and system design
• Maintain documentation for configurations, automations, and data standards

Required Skills & Qualifications

·Proven experience as aZoho One Administrator or Specialist

·Strong hands-on experience withZoho CRMand multiple Zoho One applications

oAdvanced knowledge ofDeluge scripting

oStrong understanding of CRM hygiene, data governance, and system integrity

oExperience with Zoho APIs, webhooks, and cross-app integrations

oAbility to manage complex automations across multiple Zoho apps

oStrong analytical, troubleshooting, and documentation skills

Nice to Have (Preferred)

• Experience withZoho Flow,Zoho Analytics, and advanced CRM blueprints
• Experience with external automation tools (Zapier, Make, n8n)
• Experience in Sales Ops, RevOps, Marketing Ops, or Operations
• Zoho certifications (Zoho One, CRM, Deluge)

Originally posted on Himalayas