Clinic Coordinator - Surgery

Location

Remote, US

Scheduled Hours

40

Position Summary

Coordinates the daily operations of the Surgical Prehabilitation and Readiness (SPAR) program, which helps patients prepare for surgery. Serves as a central contact for patients and the care team, coordinating enrollment, education, follow-up, referrals, documentation, and program supplies. Supervises assigned support staff and works with clinical and operational partners to support a consistent patient experience and effective program operations.

Job Description

Primary Duties & Responsibilities:

• Coordinates patient services providing quality care in efficient and cost effective manner.
• May supervise support staff, scheduling work assignments to ensure appropriate coverage, hires, trains and evaluates performance.
• Maintains established policies and procedures and quality control through quality assurance and risk management programs.
• Promotes and maintains effective communications and collaboration within departmental administrators, managers and supervisors.
• Maintains and monitors all patient accounts.
• Provides reports, analysis and maintains records as required.
• Coordinates and maintains equipment and supplies ordering when needed.
• Assists with clerical tasks as needed including answering phones, computer entry, copies and fax material.
• Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction.
• Coordinates the patient’s participation in SPAR from enrollment through the preoperative period, including scheduling, follow-up, and communication with patients, families, and care teams.
• Supports patient assessment, individualized planning, and progress monitoring within the scope of the position and established SPAR protocols; escalates clinical questions or concerns to the appropriate licensed clinician.
• Provides approved patient education and resources on activity and mobility, nutrition, pulmonary hygiene, smoking cessation, and mindfulness.
• Helps patients and families set up and use program technology, including Fitbits, and troubleshoots routine issues.
• Coordinates referrals and connects patients with resources identified by the SPAR care team.
• Documents participation and progress in Epic and enters program information in REDCap and other tracking tools accurately and promptly.
• Tracks enrollment by surgical department, Fitbit distribution and returns, and other operational information needed for program reporting.
• Supervises the SPAR medical assistant, including work assignments, training, day-to-day guidance, and performance feedback.
• Orders, inventories, assembles, and distributes program materials; coordinates shipment of supplies to patients and returns of loaned devices.
• Responds to patient calls and messages promptly and facilitates communication among surgical teams, SPAR staff, and other partners.
• Identifies workflow and service improvements that support patient participation and program effectiveness.

Working Conditions:

Job Location/Working Conditions:

• Normal office environment

Physical Effort:

• Typically sitting at desk or table
• Repetitive wrist, hand or finger movement

Equipment:

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Clinical Office, Including Supervision (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication, Customer Service, Interpersonal Communication, Organizing, Patient Services

Grade

C08-H

Salary Range

$21.33 - $31.98 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.

Originally posted on Himalayas