Care Coordinator (Kenya)

Care Coordinator
Employment Type: Full-Time / Part-Time
Location: Remote

Position Summary
The Care Coordinator plays a pivotal role in organizing, streamlining, and monitoring patient care plans and day-to-day healthcare operations. Serving as the primary point of contact between patients, families, healthcare providers, and administrative staff, this position ensures seamless communication, timely service delivery, and high standards of patient care.
Key Responsibilities

• Patient & Provider Coordination: Act as the central hub of communication between patients, physicians, specialists, and multidisciplinary care teams to ensure coordinated delivery of services.
• Care Plan Management: Assist in building, updating, and monitoring individual patient care plans, tracking progress against clinical goals, and scheduling necessary follow-up appointments.
• Administrative & Workflow Support: Maintain accurate electronic health records (EHR/EMR), process referrals, perform insurance eligibility verification, and handle incoming patient inquiries via phone, email, or chat.
• Resource Facilitation: Connect patients with community resources, home care services, medical equipment providers, and financial support programs as needed.
• Patient Advocacy & Outreach: Conduct routine check-ins with patients to monitor treatment adherence, address care barriers, and educate patients on their prescribed care plans.
• Quality Assurance & Compliance: Ensure all coordination activities strictly adhere to HIPAA regulations, patient privacy laws, and standard operating procedures (SOPs).
• Issue Escalation: Identify delays in treatment, care gaps, or recurring operational issues and flag them promptly to clinical leadership for resolution.

Required Qualifications

• Experience: 3+ years of experience in US healthcare coordination, medical administrative support, patient navigation, or case management.
• Technical Skills: Proficiency with Electronic Health Record (EHR) systems, HIPAA-compliant communication tools, and general office software (Microsoft Office Suite, Google Workspace).
• Communication: Exceptional verbal and written communication skills with strong empathetic listening abilities.
• Organization: Outstanding time-management skills, high attention to detail, and a proven ability to manage multiple care tracks simultaneously.

Preferred Qualifications

• Prior experience working in a remote healthcare or telehealth environment.
• Medical billing, coding, or insurance verification knowledge.
• Bilingual capabilities (language requirements as needed by your patient demographic).

Core Competencies

• High empathy and patient-centric focus.
• Strong problem-solving and conflict-resolution abilities.
• Proactive follow-through and accountability.
• Adaptability in fast-paced healthcare settings.